Privacy Policy

Who we are

AnsMed Home Care Ltd is a registered business in Ghana and our headquarters is at 18 Adom Street, Adenta, Accra, Ghana.

We are committed to maintaining high standards of confidentiality in relation to the information provided to us in the course of our business.

This privacy policy is designed to provide information about our practices concerning the collection, use and disclosure of personal information in the course of our business as a provider of care to individuals in their homes.

Our website address is: https://myansmed.com

Who this privacy notice applies to?
This privacy notice applies to all persons whose personal information we collect and process in the course of delivering care, support or any other activities.

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What personal data we collect and why we collect it

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Contact forms

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Analytics

Who we share your data with

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

Visitor comments may be checked through an automated spam detection service.

Information we may collect and process

In the course of our business, we will need to collect and process various types of personal information for various purposes. We obtain personal data from a variety of sources. Information may be collected, processed or stored either manually or electronically.

Given the nature of our business and the services we provide, it is impractical to list all the categories of personal information that may be collected and processed. We will however only process and collect personal information where necessary for the provision of our services and where we have a legal basis to do so.

We most commonly collect and process:

  • contact information for individuals (such as full name, date of birth, address, email address and telephone number). We may collect additional information to enable the identity of individuals to be verified
  • information regarding an Individual we Support’s social care and support needs and preferences
  • information about an Individual’s mental capacity to make decisions
  • information relating to any Deprivation of Liberty Safeguard relating to an Individual we Support
  • information we obtain from Advocates, Deputies and Appointees acting on behalf of Individuals we Support
  • information about an Individual we Support’s family relationships so far as is relevant to our provision of care and to enable the Individuals we Support to keep in touch with their relatives in a sensitive and proportionate manner so as to further the best interests of those we are supporting
  • medical records and health information as necessary for the provision of our services

How we use and disclose personal information

Where we receive personal data in connection with the provision of care and support to an Individual we Support, we process that data for the purposes of:

  • Providing that support. This include
    • Keeping the Individuals we Support safe;
    • Promoting their independence;
    • Improving outcomes and wellbeing;
    • Managing their social, environmental and health needs;
    • Promoting and maintaining appropriate contact with their families;
    • Providing regular updates to families
    • Accessing the community;
    • Liaison with Advocates, Deputies and Appointees;
    • Liaison with healthcare and other professionals involved in their care;
    • Liaison with Commissioners.
  • Complying with our legal obligations or making disclosures to government, regulatory or other public bodies where in our reasonable opinion the disclosure is appropriate and permitted by law. This includes
    • Disclosures required by law or court order
    • Disclosures to the police, tax authorities, the National Security Agencies or other public or government authorities where in our reasonable opinion the disclosure is required in relation to any criminal investigation or prosecution
    • Disclosures to our regulators, or other government, public or regulatory authority, including any data protection supervisory authority or regulator of care service, where in our reasonable opinion the disclosure is required or permitted by law.
  • Providing access to our files for audit, review or other quality assurance checks, by our commissioners, regulators, auditors, professional advisers and certification/accreditation bodies.
  • Processing required in connection with the day to day operation of our business
  • Processing required in connection with any actual or proposed reorganization, merger, sale, joint venture, assignment, transfer or other transaction relating to all or any portion of our business or assets.

Your Rights

When it comes to your health information, you have certain rights. This section explains your rights and some of our responsibilities to help you.

  • Get a copy of health and claims records
    • You can ask to see or get a copy of your health and claims records and other health information we have about you. You can always ask us how to do this.
    • We will provide a copy or a summary of your health and claims records, usually within 30 days of your request. We may charge a reasonable, cost-based fee.
  • Ask us to correct health and claims records
    • You can ask us to correct your health and claims records if you think they are incorrect or incomplete. You can always ask us how to do this.
    • We may say “no” to your request, but we’ll tell you why in writing within 60 days.
  • Request confidential communications
    • You can ask us to contact you in a specific way (for example, home or office phone) or to send mail to a different address.
    • We will consider all reasonable requests, and must say “yes” if you tell us you would be in danger if we do not.
  • Ask us to limit what we use or share
    • You can ask us not to use or share certain health information for treatment, payment, or our operations.
    • We are not required to agree to your request, and we may say “no” if it would affect your care.
  • Get a list of those with whom we’ve shared information
    • You can ask for a list (accounting) of the times we’ve shared your health information for six years prior to the date you ask, who we shared it with, and why.
    • We will include all the disclosures except for those about treatment, payment, and health care operations, and certain other disclosures (such as any you asked us to make). We’ll provide one accounting a year for free but will charge a reasonable, cost-based fee if you ask for another one within 12 months.
  • Get a copy of this privacy notice
    • You can ask for a paper copy of this notice at any time, even if you have agreed to receive the notice electronically. We will provide you with a paper copy promptly. We may charge a reasonable, cost-based fee.
  • Choose someone to act for you
    • If you have given someone medical power of attorney or if someone is your legal guardian, that person can exercise your rights and make choices about your health information.
    • We will make sure the person has this authority and can act for you before we take any action.
  • File a complaint if you feel your rights are violated
    • You can complain if you feel we have violated your rights by contacting us using our current contact information. You can always ask.
    • We will not retaliate against you for filing a complaint.

Our uses and disclosures

How do we typically use or share your health information? We typically use or share your health information in the following ways.

  • Help manage the health care treatment you receive
    • We can use your health information and share it with professionals who are treating you.
    • Example: A medical practitioner sends us information about your diagnosis and treatment plan so we can arrange additional services.
  • Run our organization
    • We can use and disclose your information to run our organization and contact you when necessary.
    • Example: We use health information about you to develop better services for you.
  • Pay for your health services
    • We can use and disclose your health information as we pay for your health services.
    • Example: We share information about you with our information communication technology providers and your health insurance providers to coordinate payment for our work.
  • Administer your plan
    • We may disclose your health information to your health plan sponsor for plan administration.
    • Example: If your company contracts with us to provide a health plan, and we provide your company with certain statistics to explain the premiums we charge.

How else can we use or share your health information? We are allowed or required to share your information in other ways – usually in ways that contribute to the public good, such as public health and research. We have to meet many conditions in the law before we can share your information for these purposes.

  • Help with public health and safety issues
    • We can share health information about you for certain situations such as:
      • Preventing disease
      • Helping with product recalls
      • Reporting adverse reactions to medications
      • Reporting suspected abuse, neglect, or domestic violence
      • Preventing or reducing a serious threat to anyone’s health or safety
  • Do research
    • We can use or share your information for health research
  • Comply with the law
    • We will share information about you if the laws of Ghana require it, including with the Data Protection Commission if it wants to see that we’re complying with its law.
  • Respond to or work with a medical examiner or pathologist
    • We can share health information with a coroner, medical examiner, or funeral director when an individual dies.
  • Address workers’ compensation, law enforcement, and other government requests
    • We can use or share health information about you:
      • For workers’ compensation claims
      • For law enforcement purposes or with a law enforcement official
      • With health oversight agencies for activities authorized by law
      • For special government functions such as military, national security, and presidential protective services
  • Respond to lawsuits and legal actions
    • We can share health information about you in response to a court or administrative order, or in response to a subpoena.

We collect and maintain oral, written and electronic information to administer our business and to provide products, services and information of importance to our members. We use security safeguards and techniques designed to protect your information. We train our employees about our privacy policies and practices.

If a use or disclosure of health information is prohibited or materially limited by other laws that apply to us, it is our intent to meet the requirements of the more stringent law. This means we may restrict others’ access to your health information as required by the laws of Ghana.

Our responsibilities

  • We are required by law to maintain the privacy and security of your protected health information.
  • We will let you know promptly if a breach occurs that may have compromised the privacy or security of your information.
  • We must follow the duties and privacy practices described in this notice and give you a copy of it.
  • We will not use or share your information other than as described here unless you tell us we can in writing. If you tell us we can, you may change your mind at any time. Let us know in writing if you change your mind.

Changes to the Terms of this Notice

We can change the terms of this notice, and the changes will apply to all information we have about you. The new notice will be available upon request, on our web site, and we will mail a copy to you.

Effective Date of Notice: 1st August, 2018

Last updated: 6th May, 2020

Do You Have Questions? Contact the Administrator on:

Phone: 0302963522

Location: 18 Adom Street, Adenta, Accra, Ghana

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My name is Yaa
I am a Care Coordinator at AnsMed Home Care and I am here to answer your questions.

Click on Open Chat to chat with me on WhatsApp or send me a mail on customerservice@myansmed.com. You can also call +233505167698 to reach me.

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